Terms of Service

By accessing or using Makaan's services, website, or facilities, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Makaan provides the following services: Office Space Rental: • Shared desk and hot desk access • Private office rentals • Meeting room bookings • Event space rentals • Amenities including WiFi, kitchen facilities, and biometric access Storage Space Rental: • Regular storage units of various sizes • Cold storage facilities with temperature-controlled environments Digital Services: • Website design and development • Mobile application development Business Services: • Commercial registration (CR) establishment assistance • Business setup consulting

To use our services, you must: • Create an account with accurate information • Be at least 18 years old • Keep your account credentials secure • Notify us of any unauthorized access You are responsible for all activities under your account.

• Bookings are confirmed upon successful payment • Prices are displayed in the local currency (SAR or SYP) • All fees are non-refundable unless cancelled according to our cancellation policy • Monthly memberships are billed in advance • We reserve the right to modify pricing with 30 days notice • VAT (15%) applies to all transactions in Saudi Arabia as required by law

• Hourly bookings: Free cancellation up to 24 hours before • Monthly memberships: 30 days notice required • No-shows may be charged the full booking amount • Refunds are processed within 5-7 business days

When using our storage services, you agree to: • Not store prohibited, hazardous, illegal, or perishable items (unless using cold storage) • Maintain accurate inventory records for stored items • Provide access for periodic safety inspections with reasonable notice Cold Storage Specific: • Temperature settings are maintained within the agreed range; minor fluctuations may occur during maintenance • Makaan is not liable for spoilage due to events beyond our reasonable control (force majeure) • You are responsible for ensuring items are suitable for the storage conditions provided Liability: • Makaan is not liable for damage to stored goods resulting from improper packaging by the client • Our liability for stored items is limited to the amount specified in your storage agreement • We recommend obtaining appropriate insurance for valuable stored items

For website design, app development, and related digital services: Delivery: • Project timelines are agreed upon at the start of each engagement • Delays caused by late client feedback or content delivery may extend timelines • A project is considered delivered upon client sign-off or after the agreed review period Intellectual Property: • Upon full payment, all custom-developed deliverables (designs, code, content) are transferred to the client • Third-party licenses (fonts, plugins, stock media) remain subject to their respective license terms • Makaan retains the right to showcase completed projects in our portfolio unless otherwise agreed Revisions: • The number of revision rounds is specified in the project agreement • Additional revisions beyond the agreed scope may incur extra charges

For commercial registration (CR) establishment services: • We assist with the preparation and submission of CR applications • Approval of CR applications is at the discretion of the relevant government authorities • Makaan does not guarantee approval or specific processing timelines • You are responsible for providing accurate and truthful business information • Fees for government filing and registration are separate from our service fees • We are not liable for delays or rejections by government authorities

While using our spaces, you agree to: • Treat all members and staff with respect • Keep noise levels appropriate for a work environment • Not engage in illegal or harmful activities • Not damage or misuse our facilities • Follow all posted rules and staff instructions • Not smoke or use prohibited substances on premises

• Biometric access is provided for registered members • Access credentials are non-transferable • You must not share access with unauthorized persons • Report any security concerns to staff immediately • We may revoke access for violations of these terms

• All Makaan branding, content, and materials are our property • You may not use our trademarks without permission • Your work and intellectual property remain yours (subject to Section 7 for digital services)

• We are not liable for personal items left in our spaces • We do not guarantee uninterrupted service availability • Our liability is limited to the amount you paid for services • We recommend securing valuable items and data • Force majeure events release both parties from obligations for the duration of the event

We may terminate or suspend your account if you: • Violate these terms • Engage in harmful or illegal activities • Fail to pay for services • Damage our property or reputation

We may update these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms. We will notify you of significant changes via email.

These terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes will be resolved in the courts of Riyadh, Saudi Arabia.

For questions about these terms, contact us at: Email: legal@makaan.space Address: Riyadh, Saudi Arabia